BBAM Orders Three 737-800 Boeing Converted Freighters

SINGAPORE, February 11, 2020 — BBAM and Boeing [NYSE: BA] announced the lessor has ordered three 737-800 Boeing Converted Freighters (BCF), underscoring the growing e-commerce and express sector of the air cargo market. BBAM has one of the world’s biggest Next-Generation 737 fleets and has chosen the BCF program to convert three airplanes in its existing fleet. “Through the Boeing freighter conversion program, these 737-800s will continue to deliver value for our customers and investors for many years to come,” said Steve Zissis, president and CEO of BBAM. “The 737-800 is an integral part of BBAM’s managed fleet of commercial passenger jet aircraft, and we see strong interest from our customers in the standard-body freighter. We chose Boeing’s conversion program because we believe it maximizes the platform’s capability and reliability.” The 737-800BCF is built on the Next-Generation 737 platform, well known for its reliability and efficiency. The airplane carries up to 52,800 pounds (23.9 metric tons) of payload with excellent operating economics to maximize operators’ profits. Since entering service in 2018, the 737-800BCF has won 130 orders and commitments. “BBAM is one of the world’s leading leasing companies, known for their smart approach to investment. We are delighted that BBAM has selected the Boeing Converted Freighter program to extend the life of their Next-Generation 737s and capture a new market opportunity in the years ahead,” said Ihssane Mounir, Boeing’s senior vice president of Commercial Sales and Marketing. “This agreement shows how we can serve our customers by delivering efficient and reliable airplanes and a portfolio of services that extracts value throughout the life of those jets.” According to the Boeing Commercial Market Outlook, 2,820 freighters will enter the global fleet to meet market demand, including 1,220 standard-body passenger-to-freighter conversions. Responding to strong market demand, Boeing announced plans to add a 737-800BCF production line at Guangzhou Aircraft Maintenance Engineering Company Ltd. (GAMECO) this summer. “Passenger-to-freighter conversions give us the opportunity to demonstrate our skill and expertise,” said GAMECO General Manager Norbert Marx. “Boeing Converted Freighters are the market leader – we are proud to partner with Boeing on this program.”

White Gloves for Luxury Fashion: DB Schenker launches La Conciergerie Service

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email DB Schenker has expanded its product portfolio with its new La Conciergerie service and is now the first logistics provider to offer personalized white-glove treatment for the world’s leading luxury fashion brands. With the launch of La Conciergerie, clients can now rely on DB Schenker to set up a unique customer experience through discrete and customized on-demand deliveries of sensitive and urgent fashion goods to their VIP clientele. Garments inside DB Schenker’s Stabio warehouse. As of now, the tailor-made after-sales services of La Conciergerie are available 24 hours a day, seven days a week on the DB Schenker network of more than 2,000 agencies worldwide. The offering additionally includes transport and logistics services for store openings and remodels, fashion shows, press events, exhibitions or roadshows. It is also applicable for high-end online retailers who want to elevate their customer service and satisfaction levels with individual VIP customer deliveries while maintaining a consistent brand experience. Torben Kock, Global Head of Vertical Markets Consumer & Retail at DB Schenker. “Here at DB Schenker, we understand that each individual luxury client has its own unique requirements when it comes to moving high-end fashion and retail around the world. With our new La Conciergerie service, we will extend the consumer’s luxury experience from the product to the quality of services surrounding the product,” says Torben Kock, Global Head of Vertical Markets Consumer & Retail at DB Schenker. “Working with our new product, luxury brands can consistently meet and exceed their loyal customers’ expectations every time.” DB Schenker has been a reliable partner for the fashion and retail industry for many years with a wide portfolio of standard air freight solutions as well as special logistics services. Recently, DB Schenker opened a 4,000-square-meter warehouse in Stabio, Switzerland, strategically located in a customs-free zone close to the Italian fashion industry. Several major European airports can be reached within half a day, including Paris, Frankfurt, Zurich, and Milan. MORE STORIES WFS GAINS IATA CEIV CERTIFICATION February 14, 2020 American Airlines Cargo Delivers Over a Million Pounds of Love February 14, 2020 Volga-Dnepr Group Operates “Sterilized” Charter Flights to China February 18, 2020

THAI Adjusts Flight Frequency to Korea and Singapore

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Mr. Nond Kalinta, Vice President of Sales Department, Thai Airways International Public Company Limited (THAI) said that due to an outbreak of COVID-19 virus in Wuhan, the People’s Republic of China, whereby many countries recently advised their people to reduce traveling to countries in the vicinity that may pose potential risks if not necessary. Therefore, THAI has adjusted its flight frequency in order to match with current changes to flight demand. The changes of flights to Korea and Singapore are as follows: Reduced flights on the Bangkok-Seoul-Bangkok route from five flights per day to four flight per day between 26 February and 28 March 2020 Canceled flights on the Bangkok-Busan-Bangkok route on 27 February 2020 and on 5-6 March 2020 Reduced flights on the Bangkok-Singapore-Bangkok route from five flights per day to four flight per day between 20 February and 27 March 2020 For more information about flight schedule or flight changes, please visit thaiairways.com or contact the THAI Contact Center tel. 0-2356-1111, 24 hours a day. MORE STORIES Emirates SkyCargo’s Freighter Service to Chinese Mainland sees Strong Demand February 18, 2020 American Airlines Cargo Delivers Over a Million Pounds of Love February 14, 2020 White Gloves for Luxury Fashion: DB Schenker launches La Conciergerie Service February 19, 2020

Airlines and Postal Companies Cooperate Globally for a Sustainable and Reliable Cross-border Airmail Network

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email The International Air Transport Association (IATA) and the International Post Corporation (IPC) have today signed a Memorandum of Understanding (MoU) to reinforce cooperation between the two organizations. The aim for both IATA and IPC is to promote the development and expansion of safe, secure, accessible and high-quality airmail and air cargo services to help their respective members provide quality solutions aligned to consumer needs. “International e-commerce is growing at around 20% per year, leading to rapidly changing market conditions for airlines and posts. Ensuring customers get their packages on time while safety and security in postal air transport are maintained is the main priority for posts and air transport operators alike. Cooperation across the supply chain is a must and our MoU with IPC is an important step toward strengthening our activity in this area,” said IATA’s Director General and CEO, Alexandre de Juniac. “For more than 10 years, the cooperation between airlines and postal operators has enhanced processes and increased visibility of airmail transport. With this agreement, we want to further strengthen our ties and identify further opportunities for cooperation and joint developments. Both of our sectors can win from reinforced cooperation in terms of competitiveness and quality of service. Ultimately, this agreement will benefit consumers through more reliable and faster delivery of cross-border mail and packets transported by air,” said Holger Winklbauer, CEO of IPC. IATA and IPC intend to work together on seven specific areas: Improving the security, handover, carriage, delivery, and settlement of airmail between postal operators and air carriers. This includes e-commerce, economic and commercial matters. Developing and maintaining industry standards and procedures as well as services and solutions for both physical flows and electronic data interchange relating to airmail. Aligning existing services and solutions, along with developing new ones to ensure harmonized compatibility and efficient application of resources. Finding technology-based standards and solutions for piece level tracking in airmail. Addressing volumetric challenges, through initiatives such as Air Packet Box, and allocation and booking procedures for airmail. Developing regional onboarding initiatives and global campaigns on airmail process optimization and standardization. Improving the involvement of ground handlers and other industry stakeholders on matters concerning airmail. MORE STORIES TIACA Launches its Specialized 4Cargo Events Series February 16, 2020 ICAO Predicts Significant Impact due to Coronavirus Outbreak February 18, 2020 Emirates SkyCargo’s Freighter Service to Chinese Mainland sees Strong Demand February 18, 2020

SAL Launches New Facility to Enhance Logistic Operations

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Saudi Arabian Logistics (SAL) Co. has inaugurated its new 37,800sq meter air cargo facility at the Dammam-based King Fahd International Airport in the presence of Abdullah Al-Zamil, Chairman of the Board of Directors, Dammam Airports Company, and numerous representatives of the airport’s governmental authorities. The state-of-the-art facility offers advanced logistic services and boasts spacious facilities for dangerous goods, radioactive substances, and cargo in-transit areas as well as designated areas for shipping live animals, heavy-weight shipments, and a 24/7 customer service office. SAL CEO Omar bin Talal Hariri said the new expansion serves to enhance the company’s logistic services at King Fahd International Airport while at the same time makes use of the services provided at the airport through the Cargo Village. With the new expansion, the level of logistic services will improve while the operating capacity will increase to handle 130,000 tons a year. The Dammam station is the second since the launch of the SAL facility at the Cargo Village of King Khalid International Airport last January under the patronage of Riyadh Governor His Royal Highness Prince Faisal bin Bandar bin Abdulaziz. Meanwhile, a similar facility is being constructed in Jeddah. Tremendous Responsibility Hariri explained: “At SAL, we recognize our tremendous responsibility as a major contributor to Vision 2030 objectives relating to the logistic services and the goals of the National Industrial Development and Logistics Program “NIDLP”. We aim to take advantage of the Kingdom’s strategic and vital location and transform it into a global important hub for cargo transportation and shipment,” Hariri spoke highly of the level of coordination between SAL and the government authorities including the Customs Authority, the Dammam Airports Company and security authorities. “We have constantly worked together with our partners in order to provide more flexible cargo services such as cargo handling, clearance, transportation while linking cargo services with other Saudi airports,” he said. Hariri commended the latest improvements introduced to the procedures, which helped expedite the overall cargo processes and operations. MORE STORIES FedEx Assists Aid Organization: Direct Relief February 3, 2020

Cathay Pacific Schedule Changes Update

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email In light of the ongoing Novel Coronavirus situation, Cathay Pacific Cargo will temporarily introduce daily email communications to keep its customers informed about cargo operations and schedules. Recent events have had a significant impact on carriers, forwarders and shippers alike with disruptions to supply chains worldwide. Therefore Cathay Pacific Cargo will provide relevant status updates of their schedule and other noteworthy announcements on a daily basis until further notice. Latest Update: A further reduction of 4 frequencies per week between Hong Kong and Taipei effective from 13 February 2020 until the end of March. Services between HKG and TPE will continue to be served through daily HKG-TPE-KIX (v.v.) and HKG-TPE-NRT (v.v.) flights. The suspension of services to Kaohsiung (KHH) is extended until the end of March 2020. Cathay Pacific Cargo notes that these changes are subject to ongoing review and may be adjusted as the current situation continues to develop. MORE STORIES SAL Launches New Facility to Enhance Logistic Operations February 12, 2020 FedEx Assists Aid Organization: Direct Relief February 3, 2020

WFS GAINS IATA CEIV CERTIFICATION

Worldwide Flight Services (WFS) has been awarded IATA CEIV Pharma certification for its new €10 million Pharma Center at Paris Charles de Gaulle Airport for the handling of temperature-controlled healthcare and life science products. Opened in September last year, the Center is the only dedicated facility at the airport – the second-largest air cargo gateway in Europe – with a team of dedicated and trained experts, temperature-controlled warehousing, and a transport fleet specifically adapted to guarantee pharmaceutical shipments integrity. Nearly 30 airlines and freight forwarders are already using the Pharma Center, which is forecast to handle over 8,000 tonnes of products in 2020. Hugo Rodrigues, Vice President Cargo France at WFS, said: “Investing in the Pharma Center supports WFS’ strategy to broaden our product offering by supporting the needs of both our airline and forwarding customers as well as their customers, which, in this case, are major pharmaceutical companies that demand the highest standards of compliance to protect the integrity of their products. Gaining IATA CEIV Pharma certification so soon after opening the Center recognizes our intention to meet the highest industry standards. It also adds to Paris CDG’s reputation as one of the world’s leading air cargo gateways.” WFS has been investing in pharma handling centers at locations around its global network. In 2019, this included the opening of other facilities in Copenhagen, Johannesburg, Miami, and New York JFK. Located in the heart of the airport’s cargo area, WFS’ 2,400m² Pharma Center in Paris offers landside and airside acceptance capabilities and significant temperature-controlled storage. The dedicated operation has its own docks and maneuvering area for the loading and unloading of temperature-controlled pharmaceutical shipments and incorporates: • a dedicated room for loose cargo storage at +15 to +25°C with a capacity for 108 euro-pallets on four levels of racking. • a separate cold room for loose cargo storage at +2 to +8°C with the capacity to store 47 euro-pallets on the ground, and with additional racking also available. • a small freezing room for loose cargo storage at -20°C capable of handling 9 euro-pallets at a time. • two temperature-controlled areas for +2 to +25°C for cargo unit load devices with a combined capacity to store 53 P2P or 106 AKE pallets. New technologies used in the facility include digital systems to improve operational efficiency and shipment visibility. The warehouse management system (WMS) supports the use of barcode scanning for real-time storage capacity monitoring and management, ensuring constant tracking of shipments from the Pharma Center to and from aircraft, with time and date statements available on demand. A temperature monitoring solution with a Cloud platform also collects temperature and humidity data in real-time via sensors and enables this information to be accessed on mobile devices. Pulse, WFS’ cloud-based global platform for incident and inspection management has also been successfully deployed. With its mobile application functionality, Pulse enables real-time reporting of non-conformities and access to live dashboards. New functionalities are being developed to generate immediate automated reports for customers. The WFS Pharma Center is served by a fleet of exclusively-designed temperature-controlled three-pallet trailers and cool dollies as part of WFS’ end-to-end airport handling solution and works in accordance with the strict temperature requirements for specific pharmaceutical product groups. It is also equipped with controlled-access and screening, CCTV and alarm systems to ensure 24/7 safety and security, monitored by the company’s Security Operational Center.

American Airlines Cargo Delivers Over a Million Pounds of Love

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email From Jan. 29 through Feb. 13, demand for Valentine’s Day flowers marks one of the busiest seasons for American Airlines Cargo, and team members around the world rose to the occasion this year. On average, the airline ships more than 1 million lbs. of flowers during this time each year. And the floral love keeps on growing, especially in Amsterdam. This year American moved 417 tons of cut flowers from the Dutch capital, or 920,000 lbs. – a 15% increase over the 358 tons (790,000 lbs.) of flowers moved in 2019. From the farm to the famous Aalsmeer flower auction, exporters buy the blooms to send off around the world. From there, American either flies them directly to Philadelphia International Airport (PHL) or trucks them to London Heathrow Airport (LHR) to be flown to destinations such as New York, Chicago, Philadelphia, Dallas/Fort Worth, New York, Los Angeles, and Miami. While Amsterdam and London are both top exporters for the Valentine’s rush, Miami also plays a large role in flower traffic during this time of year. In 2019, American shipped 235,000 lbs. pounds of flowers – notably roses and gypsophilia (baby’s breath) from its Miami hub during the two weeks leading up to Valentine’s Day. Many of these shipments originated in South America – primarily Quito, Ecuador, and Bogota, Colombia – destined for the U.S. and other international locations. MORE STORIES WFS GAINS IATA CEIV CERTIFICATION February 14, 2020 SAL Launches New Facility to Enhance Logistic Operations February 12, 2020 Cathay Pacific Schedule Changes Update February 13, 2020

THAI, Toyota Tsusho, & Worldwide Logistics Transport Medical Supplies to China

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Thai Airways International Public Company Limited (THAI) collaborated with Toyota Tsusho (Thailand) Company Limited and Worldwide Logistics Services (Thailand) Company Limited to provide aid and support for Chinese from the recent outbreak of COVID-19. Mr. Sumeth Damrongchaitham, THAI President, revealed that THAI with Toyota Tsusho (Thailand) and Worldwide Logistics delivered medical supplies and protective equipment from the outbreak of COVID-19 such as surgical mask, protective clothing, etc. in order to help the medical team and people in the People’s Republic of China. Toyota Tsusho (Thailand) and Worldwide Logistics Co. (Thailand) has gathered the medical supplies and protective equipment from more than 30 countries all over the world whereby THAI has supported to fly all the equipment to the People’s Republic of China. The first batch of the equipment weighing four tons has been delivered to the Red Cross Society of China and Hubei Charity Federation for further distribution to donation centers that are certified by Chinese government and various hospitals in Wuhan in order to support the medical team for treating patients and infected people, including distribution to people in the People’s Republic of China. MORE STORIES WFS GAINS IATA CEIV CERTIFICATION February 14, 2020 FedEx Assists Aid Organization: Direct Relief February 3, 2020 Cathay Pacific Schedule Changes Update February 13, 2020

TIACA Launches its Specialized 4Cargo Events Series

The International Air Cargo Association (TIACA) announces the launch of a new event series: the TIACA 4Cargo Conferences and Workshops, designed for subject matter experts and thought leaders in specialized cargo domains such as Airports, Sustainability, Drones and more. As part of its modernization program, the association has been working on its new events strategy and calendar to offer the air cargo community more opportunities to learn from success stories and shape the future of air cargo in specific areas of expertise. The feedback received through the recent membership survey confirms members expect TIACA to play an active role in educating the industry on specific topics linked to the economics of air cargo, infrastructure investments, operational efficiencies as well as supporting or leading change in the areas of sustainability, innovation, digital transformation and attractiveness of the industry. The new TIACA 4Cargo events, either in the form of conferences or short workshops, will contribute to meeting these expectations as TIACA events offer not only great networking platforms but also opportunities to listen to inspiring leaders, share best practices, grow knowledge, exposure and business. The first TIACA 4Cargo event will be an Airports4Cargo Conference, focused on issues that affect airports and the cargo communities they support: digital platforms, excellency in handling, efficient and sustainable processes, talent management. Held on 24th and 25th of June 2020 in Brussels, Belgium and hosted by Brussels Airport, the two-day conference will be organized in conjunction with the Opening Ceremony of the new 50,000 sqm BRUCargo facility on the 24th of June. “As chairman of TIACA, I am very happy to see how we are further developing the organization and steering it in the direction of delivering more content to our members and the industry. As Director Cargo and Logistics of Brussels Airport, I also know from experience how important the role of airports can be or should be when it comes to air cargo. I heard many people in the industry complain about the lack of investment in cargo but at the same time, as an industry, we do not celebrate or give enough attention to these investments in case they happen. My hope is to see our industry celebrating each success and investments anywhere in the world together and I believe TIACA is the perfect organization to orchestrate this in the years to come” Building on the success of its last Executive Summit in Budapest organized together with the BUD Cargo City Opening, TIACA plans to organize Airports4Cargo Conferences in coordination with the opening ceremony of a new Cargo facility. This is a great opportunity to raise the international profile of an airport and its local air cargo community as well as to promote the role of airports in air cargo and the importance of cargo investments in cargo facilities, as confirmed by René Droese, Chief Property and Cargo Officer, Budapest Airport: “We, as a rapidly developing cargo-friendly airport in Central Eastern Europe, were very happy and proud to host the TIACA Executive Summit. It was a great event with a dynamic, interesting, highly professional program, comprehensively covering the challenges and opportunities as well as the hottest topics of the air cargo industry. Our local and regional cargo community, including forwarders, shippers, and agents, had a chance to join us and get direct up-to-date information from top experts and key players in air transport. Combined with our BUD Cargo City handover ceremony, a 50 mEUR investment by Budapest Airport, it was an excellent networking event, one of the main highlights of our year. And our efforts investing in the new cargo infrastructure paid off already – all our cargo partners are increasing their businesses. We loved it!”

Emirates SkyCargo Freighter Service to Chinese Mainland sees Strong Demand

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Dubai, UAE, 17 February 2020 – Emirates SkyCargo is seeing good demand for the import and export of cargo into the Chinese market, as China reopens for business after the Lunar New Year holidays. The air cargo carrier operates freighter services to Guangzhou (CAN) and Shanghai (PVG), having resumed these scheduled services after a planned hiatus over the traditionally low-traffic period over the holidays. “Emirates SkyCargo continues to support trade and movement of goods into the Chinese market and is committed to supporting China’s diverse distribution needs and supply chains through our freighter operations to Shanghai and Guangzhou. We are a market-oriented carrier and are ready to fulfill the growing needs of our customers. We will constantly review our operations to ensure that we are able to support the Chinese market by deploying adequate capacity through our freighters,” said Hiran Perera, Emirates Senior Vice President, Cargo Planning & Freighters. “We also continue to carry belly-hold cargo on our double daily flights between Beijing and Dubai,” he added. The flights to China are operated on Emirates’ Boeing 777 freighter aircraft offering a cargo capacity of around 100 tonnes for exports and imports on each flight. Commodities being currently transported on the freighter flights include perishable food items, pharma, medical supplies, and other general cargo. Emirates SkyCargo has been continually operating freighter services to Hong Kong and in addition to scheduled services, the carrier also recently operated a charter flight to carry relief materials. MORE STORIES Cathay Pacific Schedule Changes Update February 13, 2020 American Airlines Cargo Delivers Over a Million Pounds of Love February 14, 2020 FedEx Assists Aid Organization: Direct Relief February 3, 2020

CREA and DHL Partner to Offer Brands World Class Technology and Logistics Solutions

⦁ Partnership combines CREA’s best-in-class technology and expertise in the digital commerce space with DHL’s efficient supply chain management system and network to help brands win in the online space ⦁ Both companies aim to facilitate the integration of B2B and B2C supply chains and simplify the process of a digital commerce transformation Thailand, January 29, 2020: CREA, a leading digital commerce enabler for brands, joins forces with DHL Supply Chain Thailand, the global market leader for contract logistics solutions, to offer brands a world class solution for digital commerce. Powered by CREA’s order management technology, which is seamlessly integrated with the leading online marketplaces, brands can also tap into DHL’s warehouse management system and network to achieve further growth in the online space. The partnership between CREA and DHL comes at an opportune time given the ever-expanding digital commerce landscape in Southeast Asia, where there is a radical transformation in the way that consumers shop. Overall, digital commerce in the region is expected to reach over 150 billion USD in 2025, which is a 50% increase from the 2018 prediction. This shift towards digital commerce is backed by the young mobile-first generation in South East Asia where over 90% of them now connect to the internet mainly via their mobile phones, prompting more brands to go online. This holds true, particularly in Thailand, where consumers are demonstrating higher propensity to make purchases directly from brands online, making direct brand engagement with consumers more crucial than ever. Aimone Ripa di Meana, Co-founder of CREA and former Chief Operating Officer of Lazada Group said, “At CREA, we started our journey focusing on demand generation, content management, data insights technology and services for brands to shift their business online. However, as the brands in the portfolio grew, we identified significant challenges in their fulfillment solutions, particularly their ability to manage across multiple channels, peaks from campaigns or product launches as well as complex marketing campaigns. Combining our technology with DHL’s expertise and experience as the global leader in providing simple and efficient supply chain solutions, we believe that we can offer brands all the resources to manage fulfillment with maximum efficiency.” “The thriving digital commerce market presents a very exciting opportunity for DHL Supply Chain to help brands grow by providing scalable facilities that can help manage fulfillment as well as state of the art technology, including goods to man, collaborative robots and our best of breed systems to increase efficiency. Through our partnership with CREA, we believe that we have created the complete solution to our customers’ digital commerce needs. Marrying our fulfillment solutions with CREA’s innovative front end management technology enables us to address the market in terms of online presence, fulfillment speed, safety and security”, said Kevin Burrell, CEO of DHL Supply Chain Thailand Cluster (Thailand, Vietnam, Myanmar and Cambodia). Under the partnership agreement, both companies will help brands tackle the challenges they encounter throughout B2B and B2C supply chains. CREA’s customers, comprised of global consumer brands, will gain access to DHL’s world class supply chain facility and solutions, and DHL customers can leverage CREA’s technology and services to look into demand generation, content management and data insights. As part of the collaboration, CREA and DHL also aim to work with existing DHL customers who currently operate traditional offline business but are keen to leverage the companies’ network to make the transition towards digital commerce.

ICAO Predicts Significant Impact due to Coronavirus Outbreak

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email On February 7, the International Civil Aviation Organization (ICAO) conducted an in-depth analysis of the impact of novel coronavirus on the air transport industry at its 219th Session of the Council. The report produced by ICAO states that “air traffic has been vulnerable to external factors including disease outbreaks” and that the air transport industry suffered great impact from SARS, avian flu, MERS and Ebola. According to the report, “SARS has the most serious impact on traffic. At the height of the outbreak (May 2003), monthly RPKs of Asia-Pacific airlines were 35% lower than their pre-crisis levels. Overall in 2003, Asia-Pacific airlines lost 8% of annual RPKs and $6 billion of revenues.” The Ebola outbreak in 2014 also had a great impact on the air traffic of Guinea, Sierra Leone and Liberia. Data from the report show that the coronavirus outbreak caused a substantial setback in flight bookings for the Chinese New Year period. From February to March 2020, if seat capacity of airlines to/from China continues at almost the same percentage, there will be a reduction of approximately 16.4 million passengers and a potential loss of revenue of USD 4.1 billion for 1Q 2020; if seat capacity reduction is escalated, the passenger traffic will be reduced by 19.6 million and potential revenue loss will be USD 4.9 billion in 1Q 2020. Changes in the air transport market will have a serious impact on the tourism industry. China remains the world’s largest spender, with one-fifth of international tourism spending. The top 5 economically-impacted States due to the loss of Chinese tourists are Thailand, Japan, the United States, France, and Australia. The potential economic losses in these countries are forecast to reach approximately USD 24 billion. ICAO also stated that it would further share information with WFP, UNWTO, UNDP, and OCHA, with WHO being the lead organization. It is calling on governments to comply with ICAO’s Standards and Recommended Practices (SARPs) concerning the preparedness and management of public health emergencies and to adhere to the recommendations provided by WHO on travel and public health and urging more States to become members of CAPSCA to assist with the prevention of the spread of disease. It is also encouraging multi-sector communication and collaboration, specifically between the aviation and public health sectors in order to ensure that the WHO is promptly informed of any travel restrictions or additional travel measures. MORE STORIES Emirates SkyCargo’s Freighter Service to Chinese Mainland sees Strong Demand February 18, 2020 TIACA Launches its Specialized 4Cargo Events Series February 16, 2020 FedEx Assists Aid Organization: Direct Relief February 3, 2020

Volga-Dnepr Group Operates “Sterilized” Charter Flights to China

Volga-Dnepr Group continues to operate charter flights into China despite the current disruption to the air freight market. Flown commodities include essential items in response to the Coronavirus outbreak such as masks, sanitizer gels, pharmaceuticals, and medical equipment. In addition to this, the fleet is depended upon to keep global supply chains moving by supporting some of the largest Chinese companies. On average three to five charter flights are being operated by Volga-Dnepr Group daily, with a number of preventive measures being taken to ensure the safety of personnel, cargo, and aircraft accordingly. Several factors have affected the stability of demand for air transportation since the viral outbreak. Whilst the Russian Federal Air Transport Agency has decided to temporarily limit passenger air traffic between Russia and China as of 1st February, there are no current restrictions to cargo airlines. Furthermore, China has also imposed restrictions on movement both inside and outside the country, with usual operations suspended by a number of Chinese enterprises. The unforeseen impact of the coronavirus on air freight has necessitated operational changes at AirBridgeCargo (part of Volga-Dnepr Group) in order to properly address dynamic market conditions. This has resulted in reformulated capacity from scheduled to charter operations from 4th February. With an interim reduced schedule, some of AirBridgeCargo’s operational teams have been transferred to shift working patterns, and employees in China are also being enabled to work remotely. Flight departments of all airlines of Volga-Dnepr Group (including Volga-Dnepr, AirBridgeCargo, and Atran) have received countermeasure briefings, with personal protective equipment purchased and distributed to all flight crews already. The centralized Volga-Dnepr Group medical department has introduced regular monitoring of all flight personnel, regardless of the global location of flight operation. There are no known cases of coronavirus infections of our employees to date. Employees of the Volga-Dnepr medical and flight departments have held discussions with the World Health Organization, Rospotrebnadzor and other entities on methods for personnel protection, handling, and disinfection of aircraft and cargo. Volga-Dnepr is considering the introduction of a “Clean Charter” product which will ensure the secure transportation of cargo during difficult epidemiological conditions where we have historically been called upon to support due to the Group’s unique cargo fleet.

Swissport Chooses Lödige in Frankfurt

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Lödige Industries is to deliver a modern, fast and efficient cargo handling facility for Swissport’s new cargo terminal in Frankfurt Cargo City Süd. Construction of the new 2900 m² facility is well under way and Lödige Industries has commenced production of the cargo handling system at its manufacturing facilities in Germany and Rumania. Lödige says the new facility is due for hand-over in the autumn of 2020 and will feature a space-saving and fast automated storage and retrieval system for 115 main deck unit load devices (ULDs) over two levels with an upgrade option to implement three levels. The system is operated by two of Lödige’s proven 15ft elevating transfer vehicles, which the company has installed in close to 50 terminals worldwide. Björn Ussat, Director Airport Logistics Solutions at Lödige Industries said: “We’re very pleased to support Swissport’s impressive growth goals with an air freight handling system that we know will deliver on their speed, reliability and efficiency targets for years to come and which will ultimately facilitate cargo flows through Frankfurt airport.” “Our selection of Lödige Industries is testament to our commitment to optimum service delivery and our ambitious efficiency and reliability goals for our clients around the world”, said Willy Ruf, Senior Vice President Swissport Central & Eastern Europe. MORE STORIES The Rise of Peer-to-Peer Logistics November 14, 2019 cargo-partner Expands Land-Air Solutions from Asia to Europe and USA December 11, 2019 U-Freight Expands in South Korea with E-commerce Fulfillment Center February 4, 2020

Leipzig/Halle Airport Receives IATA CEIV Pharma Certification

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Leipzig/Halle Airport has received CEIV Pharma certification, enabling it to process time-critical, temperature-sensitive pharmaceutical shipments around the clock. Following a one-year process, IATA, the trade association for the world’s airlines, has certified PortGround GmbH. The company belongs to Mitteldeutsche Flughafen AG and is a ground handling and cargo specialist. “Thanks to the CEIV Pharma accreditation, we are expanding our business area and now have a fully certified process for sensitive pharmaceuticals. That means we can provide a full range of handling services at Leipzig/Halle Airport from a single source – from receiving deliveries, preparing and storing freight to loading it on the aircraft”, explained Alexander König, managing director of PortGround GmbH. The international CEIV classification stands for “Center of Excellence for Independent Validators in Pharmaceutical Logistics”. It confirms that sensitive pharmaceutical goods are reliably handled in accordance with international standards. Certification requires appropriate quality management and regular training for all those involved in the process, along with a suitable infrastructure. Leipzig/Halle Airport laid the foundations for this back in 2017 with a new cold storage facility in the World Cargo Center. The facility offers direct access to the apron, ensuring that goods only have to be transported a short distance to and from the aircraft and lorries. With a volume of around 1.24 million tonnes in 2019, Leipzig/Halle Airport is the fifth largest airfreight hub in Europe. The airport has a 24-hour operating permit for cargo flights and a direct link to the trans-European motorway and rail network, giving Leipzig/Halle the ideal conditions for transporting goods by road and rail. The landing and take-off system comprises two parallel runways, each 3,600 metres long, which can be used independently of one another even in CAT IIIb conditions. MORE STORIES Opportunities and Challenges e-Commerce Brings to the Airfreight Industry November 14, 2019 FedEx Express Strengthens Clinical Trial Logistics Services for Global Pharmaceutical Customers December 17, 2019 Turkish Cargo Appoints New Senior Vice President of Sales February 4, 2020

Swiss WorldCargo Expands Japan Capacity & adds Osaka to its Network

Swiss WorldCargo is expanding its network by adding direct Zurich to Osaka flights to its existing daily Boeing 777-300 operations between Zurich and Tokyo. As of March 1, the non-stop Airbus A340-300 service between Zurich and Osaka will enhance the connection between Japanese and Swiss markets and enable optimal connections to the entire Swiss WorldCargo network. Swiss WorldCargo says they offers enhanced opportunities for tail-to-tail transfers, as well as connections to major intercontinental destinations. Additionally, an extensive trucking/RFS network allows additional opportunities for transfer destinations. The local handling agent assigned in Osaka is ANA Cargo Inc., located at Kansai International Airport. Tango Tomonari, based in Tokyo, will be responsible for the entire Swiss WorldCargo team in Japan. Jun Nakatani has been newly appointed as Head of Kansai Region. Since 1 February, Swiss WorldCargo also operates a Boeing 777-300ER on its daily non-stop flight to Tokyo Narita Airport. This change in aircraft offers an increase in capacity of up to 40% on the Zurich-Tokyo lane. “We are proud to be able to continue to play an important role in the Japanese airfreight market, and to meet the high expectations of our customers” said Alexander Arafa, Head of Global Area & Contribution Management, Swiss WorldCargo. “Our increase in capacity to Tokyo, as well as our new service to Osaka, offers a key way in which we can continue to connect one of the Far East’s most important pharmaceutical and technological goods markets with Switzerland.”

CLIVE Data Services Reports Global Air Cargo Down as Industry Braces for Impact of Coronavirus

The global air cargo market saw a 4% year-on-year decline in the four weeks to February 2, 2020, according to the latest ‘dynamic load factor’ market intelligence from CLIVE Data Services. The dynamic load factor fell two percentage points relative to last year to 65%. CLIVE’s first-to-market analysis each month consolidates data shared by a representative group of international airlines operating to all corners of the globe. Based on both the volume and weight perspectives of the cargo flown and capacity available, it gives the air cargo industry the earliest possible barometer of market performance each month. Four-week data to February 2 largely reflects the influence of the earlier Chinese New Year but CLIVE is also closely monitoring the impact of the coronavirus on airfreight volumes, which will be clearly evident in its data reports over the coming weeks. CLIVE’s Managing Director, Niall van de Wouw said: “At face value, the 4% drop in global air cargo in the weeks between January 6-February 2 appear to be quite a setback relative to the growth numbers seen in the last 3 months of 2019. But looking at the data in more detail tells a more nuanced picture. The Chinese New Year holiday started this year on January 25, one week earlier than in 2019. By our estimates, the fact that this is holiday is celebrated in such major air cargo origins as China, Hong Kong, South Korea and Singapore, pushed the overall growth number down by around -3% for the start of the year. This implies that the ‘normalised’ global market saw a decline of -1%.” For a regional holiday to have such an impact on global volumes, the drop must be quite dramatic, as CLIVE’s latest intelligence demonstrates. In the last week of January, volumes from China to Europe, relative to the same week in 2019, dropped by 66%. Subsequently, the dynamic load factor of westbound flights from China dropped from close to 90% to 74%. The reason for the load factor not dropping further is due to airlines cutting capacity by 44% relative to the same week last year. Most of this fall in capacity was caused by a reduction of freighter services in anticipation of the weaker demand. “While the industry traditionally anticipates lower demand during Chinese New Year, the big unknown now is the impact of the coronavirus at the start of a year where there was previously slight optimism for a modest recovery in air cargo volumes. We have already seen airlines suspending passenger services in response to the virus, and now it’s a case of wait and see. The impact of the coronavirus on cargo volumes out of China will become clearer in the weeks to come when the factories reopen and their supply chains are brought up to speed again. How quickly that will happen – and what knock-on effects it has for global air cargo industry – will be a strong indicator for the year ahead.”

Saudia Cargo Sponsors Saudi International Golf Tournament

Saudia Cargo have announced their sponsorship for the Second Saudi International Golf Tournament as part of the three-year contract signed with the IMG Company, the organizer of the event. Chief Executive Officer Omar Talal Hariri said the successful sponsorship of the first tournament last year encouraged Saudia Cargo to do the same for this year. Mr. Hariri stressed that the Kingdom boasts one of the most advanced sports infrastructures which enables it to host nearly any international sports championships. In a statement he made prior to the launch of the tournament Mr. Hariri said, “Last year’s big success will definitely make us together with the Saudi Golf Federation and the sponsors participating in the event exert more efforts to prepare for this global event, which will take place at the King Abdullah Economic City (KAEC)’s Royal Greens Golf and Country Club from January 30 to February 02.” Mr. Hariri commended the pivotal role of the General Sports Authority (GSA) under the leadership of Prince Abdulaziz bin Turki Al-Faisal and noted that the GSA closely follows up all sports activities and international events held in the Kingdom. The GSA accomplishments have reflected the Kingdom’s exceptional and advanced capabilities for organizing different sports events. Mr. Hariri pointed out that the Saudia Cargo was keener this year to invite VIPs from the air cargo and ground handing sector as well as its partners in the government sector to attend the activities and competitions accompanying this event. The Family Day for Saudia Cargo staff’s will be held at Saudia Cargo Pavilion inside the Fans Village. Numerous senior officials, organizers and international golf players are expected to visit the pavilion. “We made remarkable accomplishments for the air cargo business in 2019 and contributed effectively to various sports and entertainment events. Saudia Cargo harnessed its human and financial resources and recorded incredible successes during Jeddah and Riyadh seasons, notably the transportation of the WWE equipment, luxurious cars, and Formula E cars that participated in the Riyadh International Expo last November. It also carried heavy equipment and supplies for events such as the fireworks, the cirque and the World Golf Tournament 2020,” Mr. Hariri said.

FedEx Supports Transportation of Medical Supplies in Urgent Needs

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Facing the spread of the Novel Coronavirus, FedEx Express is using their extensive global network and logistics resources to provide rapid transportation services for medical supplies destined to Wuhan by working with related organizations, partners and customers. As part of these efforts, in the early morning of January 26th and 27th,2020, FedEx transported the first batch of medical supplies from the U.S. and Japan for their customers to the Guangzhou Baiyun International Airport. These medical supplies include the N95 masks, medical gloves, plastic goggles, disinfectant wipes and antibiotic. With the support from Guangzhou Baiyun Airport Customs, FedEx swiftly completed the clearance of the shipments. China Post delivered these shipments to Wuhan on January 27th, 2020. China Post donated their transportation and delivery services of epidemic prevention supplies to the organizations in Wuhan area designated by the Wuhan government. It is the first batch of medical supplies that FedEx has shipped through the distribution channels of China Post. FedEx Express will also ship more than 200,000 surgical masks and personal protective equipment such as gowns and gloves from the U.S. to their Asia Pacific Hub in Guangzhou, China to assist the humanitarian work of Direct Relief. FedEx is working closely with China Post, which is coordinating the movement of the supplies from Guangzhou into Wuhan, in order to deliver the relief as quickly as possible. Since January 25th, 2020, FedEx has been assisting Medtronic in providing China’s medical organizations with medical equipment including the Extracorporeal Membrane Oxygenator (ECMO), medical ventilators and patient monitors. The first batch of shipments of over 600 pieces of medical equipment and components has been transported quickly and safely to different locations from FedEx warehouse in Shanghai. Now, the equipment has already been used to treat patients infected by the coronavirus. MORE STORIES Air France Airbus A350 to Add Bangkok Route in 2020 January 21, 2020 Vietjet Expands Network to Northeast Asia with Da Lat – Seoul... January 17, 2020 It’s Showtime! Trans Air Cargo Handles it All for Famous Hollywood... November 22, 2019

UPS To Airlift More Than 2 Million Masks and Protective Gear to China

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email The UPS Foundation, which leads the global citizenship programs for UPS (NYSE: UPS), recently announced that they are providing free air transportation of over 2 million respirator masks and 11,000 protective coveralls to China to help combat the spread of the coronavirus in Wuhan, China. Working with MAP International and MedShare, two Georgia-based nonprofit global health organizations, the UPS operated flight is being coordinated through the Red Cross Society of China and the recipient organization Hubei Provincial Center for Disease Control and Prevention in collaboration with Project HOPE. “The world needs strong public-private partnerships to help contain the spread of this deadly virus and The UPS Foundation is expanding their humanitarian relief network to support our partners in providing supply chain expertise and air transport. The UPS Foundation is a member of the Pandemic Supply Chain Network (PSCN) and the Private Sector Roundtable (PSRT) for the Global Health Security Group on Pandemic Preparedness. We have developed a global network of relief agencies to help bring aid to communities in crisis, in this case, to bring medical aid to healthcare workers in China,” said Mr. Eduardo Martinez, president of The UPS Foundation and UPS chief diversity and inclusion officer. This UPS humanitarian flight will address a critical shortage of personal protective equipment available in China and includes more than, 2 million respirator masks, 11,000 protective suits and 280,000 pairs of nitrile gloves. The coronavirus is spreading rapidly in China. More than 9,700 cases have been reported and more than 200 people have died. The virus has been reported in more than 23 countries globally and there are five reported cases in the United States (all of whom are individuals recently returning from Wuhan, China). “We are grateful to our partners MAP International and MedShare, along with generous product donors and PSCN and PSRT network partners Henry Schein, 3M and others, for helping UPS respond to the coronavirus outbreak. Working together, we hope to contain and help eradicate the epidemic,” Mr. Martinez continued. MORE STORIES Qatar Airways Sponsors Generation Amazing Youth Festival January 16, 2020 Paycargo, Atlanta Airport and Kale Logistics to Launch Air Cargo Community... January 21, 2020 Boeing Donates $1 Million to Australian Bushfire Efforts January 21, 2020

FedEx Assists Aid Organization: Direct Relief

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email China, January 31, 2020 — FedEx Express, the world’s largest express transportation company, has shipped more than 200,000 surgical masks and personal protective equipment such as gowns and gloves from the U.S. to assist the humanitarian work of Direct Relief. The shipment arrived at our Asia Pacific Hub in Guangzhou Baiyun International Airport, China on January 30 morning. FedEx delivered the medical supplies to China Post, which is coordinating the movement of the supplies from Guangzhou into Wuhan in order to deliver much needed medical equipment as quickly as possible. Additionally, FedEx is working with Direct Relief to deliver the second shipment of medical supplies, which will include respirator masks, gloves and other protective gear, to Guangzhou.

AirBridgeCargo Complete Trial Loading of GE9x

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email AirBridgeCargo Airlines (ABC) has successfully completed transportation validation of the world’s largest jet engine, the GE9x, on a Boeing 747-8 Freighter. The GE9X is a newly developed engine by GE Aviation that powers the Boeing 777X airplane, which first flew in early 2020. The propulsor core of the engine with the height of 2.85 cm and weight of 11,545kg was loaded onto the 747-8 airplane in Chicago, IL together with GE representatives. The engine arrived at 9:00 am LT for first inspection for on-truck fixation. Both ABC and GE teams strategized on positioning the engine onboard and attaching it with the aircraft’s structures, using 20FT pallets, cranes and other equipment. Moving the GE9X engine from delivery truck to a pallet took 30 minutes. The ABC team managed to load the engine through the side cargo door on board within 7 minutes due to arrangements at the early stages of planning. When loaded all clearances were measured for further processing and including into transportation manual. Off-loading took less than another ten minutes. “It was a great pleasure working with AirBridgeCargo on the 747F transportation validation. Our teams learned much through this process, and the AirBridgeCargo team was highly competent in their efforts, This is a great step forward for the GE9X entry in service readiness effort,” says Jin Suzuki, GE Aviation GE9X Product Support Engineer. “We are proud to be a part of the GE9x transportation manual development. We appreciate the vote of confidence and look forward to supporting GE further,” Fedor Novikov deputy general Director of AirbridgeCargo added. MORE STORIES Air France KLM Martinair Cargo’s Flower Flow get Approval from FlowerWatch November 13, 2019 AirBridgeCargo Recertified for CEIV Pharma November 1, 2019 FedEx Express Order 24 Boeing Freighters November 14, 2019

Air France-KLM, Delta, and Virgin Atlantic Launch New Joint Venture

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Air France, KLM, Delta and Virgin Atlantic have launched an expanded joint venture offering a greater choice of routes between Europe, the U.K. and North America. The new partnership provides more convenient flight schedules for cargo customers and is built around the carriers’ hubs in Amsterdam, Atlanta, Boston, Detroit, London Heathrow, Los Angeles, Minneapolis, New York-JFK, Paris, Seattle and Salt Lake City. It creates convenient nonstop or one-stop connections to every corner of North America, Europe and the U.K. Delta CEO Ed Bastian commented: “Our expanded partnership is a major step forward for all of our airlines as we deliver greater reliability, top travel benefits and leading service that our customers deserve. Today’s launch brings our historic, longstanding collaboration to a new level as we continue to build the partnership of choice across Europe and North America that sets us apart from the rest of the industry.” “Ten years after starting our joint venture with Delta, this new agreement is a major milestone that will even further reinforce our presence on the Atlantic, by allowing our passengers the choice between four major airlines combining their network for the benefit of our customers,” said Air France-KLM Group CEO Benjamin Smith. “For Air France–KLM, it also means greater access to the U.K. market and especially London Heathrow, the leading global travel market.” The expanded joint venture represents approximately 23 percent of total passenger and cargo trans-Atlantic capacity and the combined annual revenues of the JV are estimated at $13 billion. MORE STORIES dnata Awarded IATA CEIV Pharma Certification for their Dallas Facility November 14, 2019 Volga-Dnepr Group Expand Partnership Mitteldeutsche Flughafen AG at LEJ November 13, 2019 Malaysian Mab Kargo Joins Cargo iQ November 14, 2019

Turkish Cargo Appoints New Senior Vice President of Sales

Sign in Log into your account Welcome! your username your password Forgot your password? Password recovery Recover your password your email Turkish Cargo, one of the world’s fastest growing air cargo brand, continues to strengthen its team and have announced that Dr. Cor P. de Man MBA MA HRM RM, has joined Turkish Cargo as their new Senior Vice President, Cargo Sales. Dr. De Man started his career at the Royal Nedlloyd Group in 1986 and went on to hold senior positions at KPMG, UTI Worldwide, DSV and Broekman Logistics. Cor de Man (54) lives in the Netherlands and will hold offices in Istanbul and Amsterdam. In a statement, Turkish Cargo says that Dr. De Man is a seasoned professional with over 30 years of experience in the fields of Logistics, Supply Chain Management, Strategic Marketing and Sales. “Cor joined the family of Turkish Cargo. I believe that he will be a real source of power for us to achieve our mission of becoming one of the top-five global air cargo brands. I welcome him with all my heart, and wish him success.” Mr. Turhan Ozen, Chief Cargo Officer at Turkish Airlines Next to his extensive experience and academic credentials, Dr. De Man also has a good command of the English, French, Spanish, German and Italian languages. Dr. De Man starts his duty at Turkish Cargo from February 2020. MORE STORIES SEKO Logistics and Air & Ground World Transport Form Partnership January 27, 2020 Qatar Airways Cargo Announces Massive Expansion in South America with Four... December 2, 2019 Freshport Brings a Personal Touch to Pharma Imports November 2, 2018

U-Freight Expands in South Korea with E-commerce Fulfillment Center

U-Freight Korea, part of the Hong Kong-based U-Freight Group, has opened a new logistics hub in Incheon to support its growing e-commerce business. The E-commerce fulfillment center (EFC) will process domestic and cross-border e-commerce shipments for business-to-business (B2B) and business-to-consumer (B2C) fulfillment. With the anticipated increase in e-commerce logistics volumes, especially from South Korea to Vietnam, U-Freight Korea decided to invest in a bespoke temperature-controlled facility with easy access for e-commerce vendors and buyers based in South Korea. U-Freight Korea’s new EFC in South Korea will also house the company’s headquarters, which is moving from the the existing multipurpose warehouse located in Incheon airport’s free trade zone. This multipurpose warehouse, which is not suitable for e-commerce logistics operations, will continue to be used for more conventional general and bulk freight forwarding operations. Over the course of 2020, the U-Freight Group will also roll-out e+ Solutions, its logistics product designed for e-commerce start-ups, to the South Korean marketplace. Launched last year, e+ Solutions is designed to help the growing number of small businesses, which are looking to capitalise on the global e-commerce market, with their logistics needs. Often those start-ups have limited resources and are looking for cost effective behind-the -scenes assistance with order fulfilment, plus associated logistics and administration operations. The e+ Solutions service will be rolled out to the new e-commerce fulfillment center to offer a comprehensive e-commerce logistics package: from dedicated storage space for the entrepreneurs’ products, to order processing and fulfillment services, including final delivery to customers. U-Freight Group chief executive officer, Simon Wong says: “For several years, U-Freight has been showing its commitment to developing e-commerce logistics services; initially for cross-border e-commerce in China, but increasingly with other parts of the world. “The decision to remodel many of our multiple warehouses across our global network so that they are capable of providing e-commerce logistics services, as well as open new EFCs is a further demonstration of our commitment to delivering the type of logistics services that will be required as a result of the wholesale change in the way that manufacturers, wholesalers, retailers and consumers are coming to the market through e-commerce.”